فرص عمل برواتب تبدأ من 1000 ألف يورو في كبرى الشركات الفرنسة

The Business:

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER , and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”.

NET-A-PORTER was launched in June 2000 and has since successfully established itself as the world’s premier luxury online fashion retailer. With its acclaimed editorial format, express worldwide shipping, luxurious packaging and easy returns, NET-A-PORTER offers an unparalleled shopping experience.

The NET-A-PORTER team are now seeking a talented Assistant Personal Shopper to join the team based in our offices in Westfield, London. Reporting into the Personal Shopping Assistant Manager.

You Will:

Provide a full customer service

• Resolve all daily order issues, returns, stock discrepancies etc
• Liaise with all relevant departments to resolve issues promptly and follow up until completion
• Escalate complaints to the Personal Shopping Assistant Manager

Support the Personal Shopper to close sales

• Help with creating dedicated emails for our customers with product images, product details, and pricing
• Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
• Create customer profiles for the team in order to offer the right product
• Ad-hoc stock search and check stock levels of key products

Help the Personal Shopper with stock requests for internal and external customers’ appointments

• Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
• Organise and check stock for consignment deliveries to key customers
• Assist with events set up, participation and take down
• Process orders, pre-orders and reservations of product when needed
• Look after a Personal Shopper’s customers when on holiday/absent
• Customers list admin maintenance
• Enrol new customers through acquisition projects as required

You Have:

• A flexible, positive and a keen team player
• Previous experience in a sales environment
• Strong interest in Fashion
• Bilingual skills in English and French/Spanish/Italian (highly desirable).
• Passion for delivering exceptional customer service
• The aptitude to go above and beyond at all times, for both internal and external customers
• Exceptional communication skills are essential
• Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
• Regular glowing customer feedback

Net-A-Perks:

Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:

• Our famous Staff discount
• Exclusive staff sales
• Season ticket loan or cycle to work scheme
• Matched contribution pension
• Multi-purpose insurance
• Eye-care vouchers

To Apply:

From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and Evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

For further information visit: www.ynap.com | LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP